SHIPPING POLICY
Thank you for shopping with us!
SHIPPING TIMES:
Please allow 1-2 business days to process all orders.
Total shipping time is 3-5 business days for US orders.
We ship all orders Monday through Friday.
CONFIRMATION OF ORDER:
You will receive a confirmation e-mail with the tracking number once your order has shipped. If you do not see your shipping confirmation email in your inbox within the allotted time, please double check your junk/spam or promotions folder. Express shipping options and any other third-party fees are non-refundable. We are not liable for any delays caused by the carrier, but if there are any issues with the carrier please reach out to them directly and you can also let us know, so that we can see what options are available.
COURIER DETAILS:
Most packages are delivered to the mailbox or front door of the address provided and sometimes the courier will use Smart Post. (Smart Post is an option that couriers can use to deliver packages via a locker; the courier will put the key to access the locker, in the mailbox; However, It is completely up to the courier to decide, if the package is safe being left in the open. If the courier deems it unsafe, the courier will use Smart Post, re-schedule another delivery or hold the package at the local post office nearest the customer's shipping address. Packages may or may not require a signature, so our recommendation is; provide a shipping address that you know, that you, or someone you know, can receive the package at the estimated time of delivery.
If there are any inaccurate, incomplete addresses, or unverified details provided, the order will be delayed/cancelled.
We encourage all customers to thoroughly review the shipping and billing information prior to submitting the order, to ensure that there are no spelling errors or inaccurate details provided.
If you have any adjustments that need to be made to your order/any questions, comments or concerns, please feel free to reach out at:
1-833-KLH-HAIR