EXCHANGE/RETURN POLICY

THANK YOU FOR SHOPPING WITH US!

We at KLH Salon & Spa Boutique LLC strive for excellence in each and everything that we do, which also includes the products and services we provide. So rest assured that when you receive an item from us, it has been hand picked and put through a rigorous and thorough inspection.

We at KLH Salon & Spa boutique LLC care about each and every one of our customer's and want to ensure that everyone receives nothing but the best quality products. So we ask that all of our customers read the exchange/return policy prior to completing their purchase.

Due to the care and safety that we have for all of our customers, we only accept exchanges/returns within 7 days of the delivery/purchase date, as long as the products/s meet the following regulations/guidelines provided below:

KLH PRODUCTS:

Must not be altered, damaged, colored, changed, etc. or dis-engaged from it's original condition/packaging.

KLH APPAREL:

The products/apparel must not be altered, damaged, or changed from it's original condition
The security tags must be in tact with the product.
As long as your item/s meet the above requirements and guidelines, please feel free to send your exchange/return request, prior to returning your item via email at: care@klhsalonandspa.com:

With the following information:

Your name
Your phone number
Your email address
Your Shipping And Billing Address used on your order
Your order number
Name of item/s that you would like to return
Picture/s of the item/s you would like to exchange/return

*Please note that, exchange/refund requests that are sent back to us without contacting us first via email are not guaranteed.

Once you have submitted your request, please allow up to 72 hours for one of our professional KLHSSB Representatives to contact you with the details about the status of your exchange/return and further instructions.

For any further questions, comments, concerns please feel free to reach out to us at care@klhsalonandspa.com.